Jos. A. Bank

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Reviews about Jos. A. Bank

• Alan Baca
  ★ ☆ ☆ ☆ ☆
  Horrible experience! I "was" a regular customer at this store. No longer.
  Went in yesterday (Sunday) - telling salesperson that I needed two suits by Friday September 29 (with alterations) for a business trip. She was helpful (she was a former manager from another location that was closed). I try on the suits. Tailor tells me they can't be done until October 8. Salesperson gets him to agree to do one suit by Friday September 29. Tailor can only do cuffs on second suit - not jacket sleeves. He looks at me - asks "Is that good?" In the meantime the sleeves are hanging to my knuckles. I tell him "No - that's NOT good!" I walk out of the store. I then come back in (feeling sorry for the salesperson) and suggest that I have the jacket sleeves done by an outside tailor. For my inconvenience - I ask for a small discount. Salesperson tells me she can't do anything. I ask for the manager. Manager on vacation. I speak to the person "in charge." He looks at me like he saw a ghost. He tells me he can't do anything. He actually tells me to come back when the manager returns - September 29 (the day I needed the suits!). So - I wasted all my time - walked out with no suits. Horrible experience. They could have directed me to another store that may have been able to accommodate my needs. No "out of the box" thinking. No consideration for what WAS a regular customer. I'll never enter this store again!

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